Effective Date: 04-September-2025
At Viola, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://viola.com.
1. Information We Collect
When you visit our site, we may collect the following types of information:
1.1 Personal Information: Name, email address, billing/shipping address, payment details, and phone number.
1.2 Order Information: Products purchased, order history, and preferences.
1.3 Technical Information: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your information to:
2.1 Process and deliver your orders.
2.2 Communicate with you regarding your purchases, promotions, or inquiries.
2.3 Improve our website, products, and services.
2.4 Prevent fraud, ensure security, and comply with legal obligations.
3. Sharing Your Information
We respect your privacy and will never sell your personal information. We may share limited data with trusted third parties only to:
3.1 Process payments securely.
3.2 Deliver products to you (shipping and logistics providers).
3.3 Provide marketing and analytics services to improve your shopping experience.
4. Cookies and Tracking
Our website uses cookies to:
4.1 Remember your preferences.
4.2 Improve site functionality and performance.
4.3 Provide personalized recommendations.
You can disable cookies through your browser settings, but please note some site features may not function properly.
5. Data Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online system is 100% secure, so we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have rights to:
6.1 Access the personal data we hold about you.
6.2 Request corrections or updates.
6.3 Request deletion of your data.
6.7 Opt out of marketing communications.
To exercise these rights, contact us at hello.viola@gmail.com.
7. Third-Party Links
Our site may include links to third-party websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Viola
Email: hello.viola@gmail.com
Phone: +251 11 551 78 44
Website: https://viola.com