Effective Date: 04-September-2025
Welcome to Viola (hereafter referred to as “we”, “us”, or “our”). By accessing or using https://viola.com/ (the “Website”), you agree to abide by these Terms & Conditions (“Terms”). Please read them carefully.
1. Acceptance of Terms
By using our site and making purchases, you’re agreeing to these Terms. If you do not agree, please do not use the Website. We may update these Terms occasionally, so visit this page periodically. Changes are effective immediately upon posting.
2. Your Account
2.1 You may need an account to complete your purchase or access certain features.
2.2 You’re responsible for maintaining confidentiality of your account password and for any activity under your account.
2.3 Contact support immediately if you suspect unauthorized use.
3. Product Orders & Pricing
3.1 We strive to ensure accuracy of product listings, images, prices, and descriptions. But occasional errors may happen.
3.2 Specifications, prices, and availability are subject to change without notice.
3.3 If an error occurs with your purchase, for example, an incorrect price—we may contact you to confirm whether to proceed.
3.4 We reserve the right to refuse or cancel any order without obligation.
4. Payment & Billing
4.1 Payments are processed via third-party payment processors. We do not store your full credit/debit card details.
4.2 You agree to provide current, accurate, and complete payment details.
4.3 Your financial institution may handle taxes and fees in addition to the item price.
5. Shipping & Returns
5.1 Please refer to our [Shipping Policy] and [Refund & Return Policy] for full details on delivery and returns.
5.2 Delivery times are estimates, not guarantees. Delays may occur due to circumstances beyond our control.
6. Intellectual Property
6.1 All content on the Website, including images, graphics, and text, is owned by Viola or its licensors and is protected by intellectual property laws.
6.2 You may not reproduce, distribute, or otherwise use content from the site without express written permission.
7. User Conduct
By using the Website, you agree not to:
7.1 Use it unlawfully or for unauthorized purposes.
7.2 Interfere with or disrupt site functionality.
7.3 Upload harmful or harmful content, spam, or malware.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, Viola (and its affiliates, officers, etc.) will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products.
8.2 Our maximum liability is limited to the amount you paid for the product that caused the claim.
9. Governing Law & Jurisdiction
9.1 These Terms are governed by the laws of [Your Country/State], without regard to conflict of laws rules.
9.2 Any disputes arising under or related to these Terms will be resolved in the courts of [Your Jurisdiction].
10. Severability
If any part of these Terms is found to be invalid or unenforceable, that portion will be limited or removed, but the remaining Terms will continue in full force.
11. Contact Us
For questions about these Terms, please reach out:
Viola
Email: hello.viola@gmail.com
Phone: +251 11 551 78 44
Website: https://viola.com