Returns & Refund Policy

At Viola, we take pride in providing high-quality African outfits and accessories. Your satisfaction is important to us, and we want you to feel confident in every purchase. Please review our policy below for details on returns, exchanges, and refunds.

Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return:

• Items must be unworn, unwashed, and in their original condition

• All original tags must be attached

• Items must be free from stains, odors, or damage

Please note that certain items are non-returnable, including:

• Custom-made or tailored outfits

• Final sale or clearance items

• Worn accessories (such as jewelry, headpieces, or intimate wear)

Exchanges

We offer exchanges for sizing or eligible product issues, subject to availability. If you need a different size or item, please contact us within 14 days of receiving your order. We will guide you through the exchange process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days

• Original shipping fees are non-refundable

• If the return is due to our error (incorrect or defective item), we will cover return shipping and issue a full refund

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method, as Viola is not responsible for lost return packages.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue promptly by offering a replacement, exchange, or full refund.

How to Initiate a Return

To start a return or exchange, please contact us at stylesbyviola@gmail.com with your order number and reason for return. Our team will provide you with the next steps.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider. If the issue persists, feel free to contact us for assistance.

At Viola, we value your trust and strive to ensure a smooth and fair shopping experience. Thank you for choosing us to celebrate culture and style.