Shipping Policy
At Viola, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details on processing times, delivery options, and important information regarding your order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is confirmed, you will receive an email notification with your order details. When your order ships, a tracking number will be provided so you can monitor your delivery.
Shipping Rates & Delivery Times (U.S.)
We primarily serve customers within the United States and offer the following shipping options:
• Standard Shipping (3–7 business days): Calculated at checkout based on your location
• Expedited Shipping (2–3 business days): Available at an additional cost
• Express Shipping (1–2 business days): Available for urgent orders
Please note that delivery times are estimates and may vary depending on carrier delays or unforeseen circumstances.
Free Shipping
We may offer free standard shipping on qualifying orders within the U.S. Promotions and minimum purchase requirements will be clearly displayed at checkout when applicable.
International Shipping
At this time, Viola primarily ships within the United States. Limited international shipping may be available upon request. Additional shipping fees, customs duties, and taxes (if applicable) are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of purchase. Viola is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Delayed Packages
While we work with trusted carriers, delays may occasionally occur. If your package is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue with the shipping carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team at stylesbyviola@gmail.com. We are here to help!
Thank you for choosing Viola—where culture meets style.
