Privacy Policy
At Viola, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or make a purchase from us. By using our services, you agree to the practices described below.
Information We Collect
When you interact with Viola, we may collect the following types of information:
• Personal Information: Name, email address, phone number, shipping and billing address, and payment details
• Order Information: Products purchased, order history, and transaction details
• Device Information: IP address, browser type, time zone, and cookies or similar tracking technologies
• Communication Data: Messages, emails, or inquiries you send to us
How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Communicate with you about your purchases, updates, and customer service inquiries
• Improve our website, products, and services
• Personalize your shopping experience
• Send promotional emails or offers (only if you opt in)
• Detect and prevent fraud or unauthorized activity
Sharing Your Information
We respect your privacy and do not sell your personal information. We may share your information with trusted third parties only when necessary, such as:
• Payment processors to securely complete transactions
• Shipping carriers to deliver your orders
• Service providers that help operate our website and business
All third parties are required to keep your information secure and use it only for the intended purpose.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain features of the site.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is 100% secure, we strive to use industry-standard safeguards to protect your data.
Your Rights & Choices
As a U.S.-based customer, you have the right to:
• Access or update your personal information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing emails at any time by clicking the “unsubscribe” link
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
Viola does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Thank you for trusting Viola—where culture meets style.
