Terms & Conditions
Welcome to Viola. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Viola, you agree to be bound by the terms outlined below. Please read them carefully.
Use of Our Website
By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree to use our site only for lawful purposes and not for any activity that could harm, disrupt, or misuse our services.
Products & Availability
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all items will always be available. We reserve the right to discontinue or modify products at any time without notice.
Because many of our items are inspired by traditional African designs, slight variations in color, pattern, or fabric may occur. These differences are part of the uniqueness and authenticity of each piece.
Pricing & Payments
All prices are listed in U.S. dollars (USD). We reserve the right to update pricing at any time without prior notice. Payments must be made in full at the time of purchase using the payment methods available at checkout.
We use secure third-party payment processors to handle transactions. Viola does not store your full payment details.
Orders & Cancellations
Once an order is placed, it cannot be canceled or modified after processing has begun. If you need assistance, please contact us as soon as possible, and we will do our best to accommodate your request.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
Shipping & Delivery
Shipping times and costs are outlined in our Shipping Policy. While we aim to meet estimated delivery times, Viola is not responsible for delays caused by carriers, weather, or unforeseen circumstances.
Returns & Refunds
Our return and refund process is detailed in our Refund & Return Policy. By making a purchase, you agree to the terms outlined in that policy.
Intellectual Property
All content on this website—including images, designs, logos, text, and graphics—is the property of Viola and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
Limitation of Liability
Viola is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our site constitutes acceptance of those changes.
Governing Law
These Terms & Conditions are governed by the laws of the United States and the state in which Viola operates, without regard to conflict of law principles.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Thank you for choosing Viola—where culture meets style.
